 On site customer support
On line customer support
Training
Particle characterization services
Spare parts and consumables delivery
Document downloading
On site customer support
This support includes :
New instrument installation, configuration and test at the customer site
Hardware and software troubleshooting, spare parts delivery
Preventive maintenance program
On line customer support
This service provides customer support by e-mail or by phone through the local representative or the CILAS offices in France.
Training
Our standard customer training covers all the topics needed for the proper instrument use, results validation and first level maintenance. This training is usually done at the customer site. Off-site training can be organized on request.
Training at the customer service center in France is organized on a regular basis.
Particle characterization services
This service includes :
Application development : our experts will help you in the development of new applications in particles sizing.
SOP (Standard Operating System) optimization on your powder sample : this service will save you time by reducing the amount of time spent developing your SOP. The use of the right protocol will improve your results.
Paid analysis : Send your sample to our laboratory in France and a complete particle size characterization will be made. Our technicians have a wide range of experience in powder characterization. Measurements will be made on the latest CILAS particles size analyzers.
Question and advice about results analysis.
Spare parts and consumables delivery
Spare parts and consumables are shipped worldwide.
Document downloading
Laser diffraction in 5 minutes.pdf
CILAS France – Access.pdf
Théorie et applications diffraction.pdf
Frequently Asked Questions.pdf
The sample analysis request form
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Pittcon 2012